Refund policy

At Elite’s Boutique, we value your business and strive to provide high-quality products and services. Please read our policy carefully before booking or purchasing.

1. Deposits

• All deposits for bookings, bundles, and wig-included hairstyles are non-refundable under any circumstances.
• Deposits secure your appointment and/or product order and will be applied toward your final balance.

2. Hair Extensions, Bundles & Wigs

• Due to the nature of our products and for hygiene/sanitation reasons, all hair extensions, bundles, and wigs are final sale.
• We do not accept returns or exchanges on hair products once purchased.
• Please ensure you review product details and ask any questions before purchasing.

3. Digital Products

• All digital products (such as e-books, guides, and vendor lists) are non-refundable and non-exchangeable.
• Digital products are delivered directly to the email you provide at checkout. Please double-check your email address before purchase.

4. Services

• Service payments are non-refundable once the service has been rendered.
• If you are more than 20 minutes late to your appointment, your appointment may be canceled and your deposit forfeited.
• No-shows will result in loss of deposit and may affect future bookings.

5. Cancellations & Rescheduling

• If you need to reschedule, you must do so at least [24–48 hours] before your appointment for your deposit to transfer to the new date.
• Last-minute cancellations and reschedules may result in loss of deposit.

6. Order Issues

• If you experience any issue with your order (digital delivery, shipping, or booking), please contact us at [your email/contact info] within 48 hours of purchase or appointment.